Skype for Business & Teams: Microsoft is Adding New Calling Capabilities to Teams
Only three short months ago, Microsoft introduced the new vision of intelligent communications to the public which brings together Skype for Business and MS Teams to make Teams the only hub for modern communications and collaboration within Office 365. This announcement is now followed by the first concrete actions: Beginning a few days ago, Microsoft released new calling capabilities in Teams. Users now have access to full featured dialing capabilities, including call history, hold/resume, speed dial, transfer, forwarding, caller ID masking, extension dialing, multi-call handling, simultaneous ringing, voicemail, and text telephone (TTY) support.
Using all these new capabilities within Teams
To add these new features, users need to have the Phone System (formerly Cloud PBX) as part of their Office 365 E5 license and available as an add-on to other Office 365 plans as well. From there, users can subscribe to a Calling Plan (formerly known as PSTN Calling) for any number of users in their organization.
The combination, Calling Plan and Phone System within Office 365, provides a complete telephone system for an enterprise in which employees can easily make and receive phone calls from their primary phone number. This IP-based solution provides the flexibility to communicate across devices without having to use different hardware or phone clients. Also, it gives your IT some peace of mind since the new phone system can be easily centralized and managed.